Refund policy

Return Policy

At Zoe + Zelda, every piece is made-to-order with care and intention, created just for you. If something’s not quite right, you can request a return within 14 days of delivery. Once approved, items must be shipped back within 5 days to remain eligible, so we can ensure a smooth and timely return process.

To start a return, simply log in to your account at account.zoeandzelda.com and request a return.

Here’s how it works:

• Returns must be requested within 14 days of delivery. Once approved, items must be shipped back within 5 days to remain eligible.

• Returns submitted without prior request through your account will not be accepted.

• Prepaid return labels are available for U.S. customers, with a $8.99 shipping and handling fee deducted from your refund.

• International orders (outside the U.S.) do not qualify for prepaid labels and must be returned at the customer’s expense.

• Merchandise must be unused, unworn, and in perfect condition, including its original packaging, to qualify for a refund.

• Exchanges are not accepted, as each item is made-to-order in your selected style and size.

• Items marked as Final Sale cannot be returned.

• For Buy X, Get Y Free or similar promotional offers, any refund will be based on the prorated amount paid across all qualifying items, not the regular price of the individual item returned.

• Original shipping costs are non-refundable.

• Once your return is received and approved, your refund will be issued to your original form of payment within 5–7 business days.

If your order arrives damaged or incorrect, please contact us at hello@zoeandzelda.com within 7 days of delivery — we’ll take care of it right away.

Thank you for supporting mindful, made-to-order fashion. Every Zoe + Zelda piece is created with care, and we’re always here to make sure you love what you ordered.