Yes! We want you to love your Zoe + Zelda pieces. If something’s not quite right, you can return your order within 14 days of delivery for a refund. Just make sure your item is unused, unworn, and in perfect condition (including the original packaging).

Because each Zoe + Zelda piece is made-to-order in your selected style and size, we’re unable to offer exchanges at this time. The best option is to return your item for a refund and place a new order if you’d like a different style or size.

You can easily start a return by logging into your account at account.zoeandzelda.com. Once logged in, select your order and click “Request Return.”

For U.S. customers, we provide a prepaid return label with a $6.99 shipping and handling fee deducted from your refund.

International customers (outside the U.S.) are responsible for their own return shipping costs and do not receive a prepaid label.

Original shipping costs are non-refundable.

Items marked Final Sale cannot be returned or exchanged.

If something’s off, we’ll absolutely make it right. Whether there’s a print error, incorrect item, or anything else production-related, we’re here to help.

Please contact us within 7 days of receiving your order and include the following:

• Your order number
• Clear photos of the item and the issue
• A quick note about what went wrong
  

📩 Send us an email at hello@zoeandzelda.com and we’ll get back to you as quickly as possible to resolve it with a replacement if needed.

Under Article 16(c) and (e) of the Directive 2011/83/EU, the right of withdrawal may not apply to personalized or made-to-order goods. Therefore, we reserve the right to refuse returns at our sole discretion.