Frequently Asked Questions
Here’s everything you might be wondering about shipping, sustainability, and how our made-to-order magic works.
Where are Zoe + Zelda products made?
All of our designs are created in Austin, Texas, where Zoe + Zelda is proudly registered. Every piece is printed just for you through our trusted partner facilities located in the United States, Canada, Mexico, Spain, UK, and Latvia, with additional support from fulfillment centers in Japan, Brazil, and Australia.
We keep it global so your order ships from the location closest to you — faster delivery, lower emissions, and all the made-to-order magic.
Are your products sustainably made?
Yes! We believe fashion should feel good and do good. Every item is made-to-order to reduce waste, and we work with ethical print partners who share our values.
Why made-to-order?
Because self-expression deserves options. Making everything to order means we don’t carry inventory — and that gives us the freedom to create way more designs, drops, and moods without limits. More choice for you, more room for creativity for us, and no waste sitting on shelves. Win-win.
How long will it take to receive my order?
All Zoe + Zelda pieces are made-to-order — each one is printed just for you. Please allow 2-5 business days for production, plus shipping time depending on your location.
Delivery times vary by location:
USA: 3–4 business days
Europe: 6–8 business days
Australia: 2–14 business days
Japan: 4–8 business days
International: 10–20 business days
You'll get tracking info as soon as your order ships so you can follow it on its journey to you.
Do you ship worldwide?
Yes we do! All Zoe + Zelda pieces are made-to-order and shipped around the globe. It usually takes 2-5 business days to create your item before it ships. Delivery times vary by location:
USA: 3–4 business days
Europe: 6–8 business days
Australia: 2–14 business days
Japan: 4–8 business days
International: 10–20 business days
You'll get tracking info as soon as your order ships so you can follow it on its journey to you.
For international orders, will I have to pay customs or import fees?
Some countries may charge customs, VAT, or import duties on international packages. These fees are not included in your order total and are the buyer’s responsibility if applied.
Since customs policies vary by country, we recommend checking your local import regulations before placing an order. We’re not able to predict or cover these costs, but we appreciate your understanding!
Can I return or exchange an item?
Because each piece is made-to-order just for you, we’re not able to accept returns or exchanges unless something arrives damaged or isn’t quite right. That said — we want you to love your order, so if anything’s off, reach out and we’ll make it right. Visit our Return Policy for more information.
Can't find what you're looking for?
We’ve got you! If you still have questions or need a little extra help, just fill out our Contact Form and we’ll get back to you as soon as we can. Be sure to include your order number if you have one — it helps us help you faster.